Policy 

SUCCESS PROPERTY MAINTENANCE PTY LTD – POLICY

This policy outlines the terms, conditions, and operating practices of Success Property Maintenance Pty Ltd. It is designed to ensure safe, professional, and efficient service delivery while protecting both our clients and the Company. By engaging our services, clients agree to the terms set out below.
  1. SCOPE OF SERVICES
    We provide general property maintenance services, including but not limited to:
  • General handyman services
  • Basic light bulb replacements and downlight installations (all other electrical works must be carried out by a certified electrician)
  • Emergency 24-hour repair services
Services are offered within Balwyn and a 30 km radius.
  1. CLIENT RESPONSIBILITIES
    Clients are required to:
  • Provide accurate descriptions, photos, or videos of the repair or maintenance issue
  • Ensure the work area is accessible, clear, and safe at the time of attendance
  • Inform us of any known hazards, risks, or special site conditions prior to commencement
  1. SCHEDULING AND CANCELLATIONS
  • Appointments must be scheduled at least 48 hours in advance, unless otherwise agreed
  • Cancellations made within 24 hours of the scheduled appointment may incur a $50 cancellation fee
  1. LIABILITY LIMITATIONS
  • Success Property Maintenance Pty Ltd is not responsible for pre-existing damage or conditions outside the agreed scope of works
  • Any additional issues identified during service will require separate approval and quotation before proceeding
  • Clients must ensure work areas are free from obstructions, hazardous materials, or unsafe conditions
  1. PRIVACY POLICY
  • Client information, including contact details and property photos, is collected solely for service provision
  • We do not share personal information with third parties without consent, except where required by law
  1. WORKPLACE HEALTH AND SAFETY
  • Our team complies with all applicable occupational health and safety requirements
  • Clients must provide a safe and respectful environment, free from harassment, abuse, or unsafe conditions
  1. DISPUTE RESOLUTION
  • Any disputes or concerns must be submitted in writing within 7 days of service completion
  • We aim to resolve issues amicably within 14 business days
  • If unresolved, disputes may proceed to mediation in accordance with applicable local laws
  1. TERMINATION OF SERVICES
    Success Property Maintenance Pty Ltd reserves the right to suspend or terminate services if:
  • The client breaches this policy
  • Unsafe, hazardous, or unsuitable working conditions are identified
  1. POLICY AMENDMENTS
  • Success Property Maintenance Pty Ltd reserves the right to amend this policy at any time
  • Clients will be notified of any significant changes where applicable
  1. CONTACT INFORMATION
    For questions or concerns regarding this policy, please contact us:
Success Property Maintenance Pty Ltd
Address: Suite 10, Box Hill VIC 3128
VIC


By using our services, clients acknowledge they have read, understood, and agree to this policy.